MEDISYS
ONE Testimonial
“In a five-star hotel
in Sao Paulo, Brazil, I was waiting to leave for
the airport. With a half hour to pass, I decided
to use the hotel gym for some exercise. As I was
finishing on the treadmill, my right eye began
to swell above the eyelid. I returned to my room
and saw that now both eyes were swelling quickly,
perhaps from soap on the hotel towels or an allergic
reaction to an insect bite.
“I called the Medisys One network from the Brazilian
hotel to explain what was happening and to ask
for medical advice. I was immediately put in
touch with Dr. Sheldon Elman, who recommended
that I get help from a colleague as this could
be an emergency. I first went to see the hotel
concierge, who took me to the local pharmacy.
Dr. Elman and the pharmacist spoke over the phone
to explore medication options such as anti-histamines
and cortisone. In just a short period of time,
my entire face had now swollen and my breathing
had become restrained. Dr. Elman advised the
pharmacist to immediately have me admitted to
one of the best hospitals in the area to be treated
by a physician.
“Once I arrived at the hospital, Dr. Elman continued
to monitor my condition intensively and quarterback
treatment over the phone. Not fully understanding
the dosage of cortisone that had already been given
to me, the physician at the local hospital had
wanted to administer intravenous medication, which
would have been very dangerous (due to overmedication).
Fortunately, Dr. Elman was there to intervene.
He spoke to the treating physician over the phone
and insisted that the dosage of cortisone already
given to me was sufficient; he advised that I should
stay at the hospital for surveillance.
“Dr. Elman then followed up with phone calls
every three hours during the course of the night
(to ensure that I was stable) and at dawn the following
morning to verify that my condition had improved
and that I was stable enough to return home. Upon
my return to Montreal, he insisted on a follow-up
visit, at which time he prescribed further medication
to counter intolerance to insect bites.
“Dr. Elman’s telephone intervention and calm persistence
with the local physicians were essential to resolving
a potentially life threatening situation. Even
from thousands of miles away, he was able to offer
critical medical assistance. By communicating the
details of my medical condition and clarifying
the precise treatment that had already been administered,
he was essential to preventing the dispensation
of what would have been a dangerously high dosage
of medication. Through the Medisys One network,
Dr. Elman’s intensive intervention, medical advocacy
and follow-up were of invaluable assistance to
me – even though I was far away in Brazil.”
Ronald Dahms
Vice President, Marketing & Strategy
Business Aircraft
Bombardier
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